Saturday, July 27, 2013

Honesty in Releasing the Evaluation Results of Public Services Quality

This week, Indonesian  Ombudsman Office released its report related with public services quality. According to its report, some government offices are listed as the worse government offices in serving the public. They are Ministry of Education, Ministry of Public Works, Ministry of Social Services, Ministry of Labour, and Ministry of Agricultural.

This report has been quoted by some media. It has also been published as an headline in some newspapers. The worse government offices are given red flag. Of course, some of the ministers were not happy with the release. However, I think they should not reluctant with report. It could be used as an initial indicator of their public services quality. Government offices that received red flag should give full attention on how to improve their services in the future.

On the other side, we should give appreciation to Ombudsman Office because its courage in releasing the objective and transparent evaluation results. In reality, Ministry of Public Sector Reform has also done something like this. However, it does not have enough courage or hesitates to release the report. In the past, all government offices had been required to do self evaluation about the reform progress in their offices. The self evaluation process was supported with information system. However, until now the Ministry does not have enough brave to release the self evaluation result.

In fact there were many evaluation process had been done in the government offices. Some of the processes were initiated by the responsibility ministry. Some the processes were initiated internally. However, people never know the results.

I think in the future all of the evaluation results should be released transparently. Based on these results, all government offices could learn on how to solve their problems in serving the public.

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Some years ago, I developed my new blog with this old address (, after some years configuring my first website address at One day I felt this old address seemed too egocentric. Then, I started to change this address to the new one, i.e., which is supported by Blogger's technology. Thanks to Blogger's team.

Surprisingly, one day, when I was researching the internet, I found that my old blog address had been referring by some website with the internet link directly to this my old blog, like As some people may know, I have been sharing my knowledge in developing e-Audit module for Indonesia e-Procurement system, which we call it Layanan Pengadaan Secara Elektronik (LPSE). I didn't want they felt disappointed because the link was broken. And then I reactivated this address again to serve them. But, know I will share not only for them, but also for the general people.

Now I'm thinking that this address will be used for putting my general idea in improving Indonesia, and on the other side the address at will be used to capture my idea in improving information technology implementation and fighting corruption.

When we have a blog, we felt very touched when the blog was accessed by many people and gave benefit to them. That is why only you who can judge if this blog really gives benefit to the people. I'm just putting my idea in improving the country, to make it better, so our country could be more competitive and wealthy happened for the people.